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FREQUENTLY ASKED QUESTIONS

If your question is not answered below, you can call Anand Chhatpar at
+1-608-335-0791
or E-mail [email protected]

What is an online Webinar?

An online Webinar is a presentation, conference or workshop that is delivered entirely over the Internet. No telephone connection is needed, and you do not need to pre-install any special software. You simply connect to a private link that will be shown to you after payment and access the webinar online through your computer.

How does a BrainReactions Webinar work?

In a BrainReactions Webinar video, the presenter speaks while showing their slide show presentation on your screen.

No special software needs to be pre-installed to watch a BrainReactions Webinar. You simply need a web browser like Internet Explorer, Safari or Firefox. The Webinar can be viewed on a single computer screen or be projected onto a larger one for a group setting.

How do I ask the presenter questions related to the BrainReactions Webinar?

You can email a question at any time during or after watching the on-demand webinar by sending it to the e-mail address provided on the webinar page. Your question will go to our presenter(s) and will be answered via e-mail.

How do I advance the slides?

The slides are presented one at a time as the presenter goes through them. They will advance automatically whenever the presenter moves onto the next slide. Copies of the slides are typically included in the printable handouts that are offered with each BrainReactions Webinar.

When will I receive the connection instructions/link to handouts?

Your presentation handouts will be available to you to download immediately after payment is made for the webinar. They can be downloaded as PDF files directly from the on-demand webinar pages using the link provided on that page.

I never received the access code or any correspondence that contained the information for the webinar for which I registered - what should I do?

You will see the access information, including the URL, username and password for access immediately after payment is made via Google Checkout. If you never received the access information, please contact Anand Chhatpar by email at [email protected] or by phone at 608-335-0791.

How many people from my institution can participate?

BrainReactions' Webinar registration fees are priced per individual or per group. If you purchase Individual Access, you are not allowed to share the access with anyone else. If you buy Group Access, you can share the code with up to 10 people from the same organization. Users can purchase a single Group Access connection and view the webinar on a large screen using a video projector.

For how long do I have access to the webinar series once I purchase it?

Your access code will work for 1 month from the date of purchase. So, you can watch the 4 parts of the webinar any time during that one month.

May I give the Web link of the BrainReactions Individual Webinar registration to a colleague for viewing from a different location?

No, the link to a BrainReactions Individual Webinar registration cannot be shared or used more than once, as it is sold as a single connection. Once you connect to the presentation via the private link, no one else can use that link to connect to the presentation from a different computer.

Can I record the live presentation of the BrainReactions Webinar?

Due to copyright laws, recording the presentation is not allowed. We do offer the recorded program to be viewed on-demand for purchase once the webinar is concluded.

What is your cancellation policy?

All cancellations need to be submitted to BrainReactions in writing by email to [email protected]. Up until the week prior to the first BrainReactions Webinar, you may cancel your registration and receive a full refund. If you cancel your registration less than one week prior to the first scheduled webinar date in a series, you will be charged the full registration fee for the entire webinar series.

What forms of payment do you accept?

We currently only accept online payments via credit cards or debit cards via Google Checkout. We do not accept checks or send invoices.

What are the System Requirements for attending your live webinars?

To attend a Webinar on a PC, the following is required:

For Windows Users:

• Internet Explorer® 6.0 or newer, Mozilla® Firefox® 2.0 or newer (JavaScript™ and Java™ enabled)
• Windows® 2000, XP, 2003 Server or Vista
  
• Cable modem, DSL or better Internet connection
  
• Minimum of Pentium® class 1GHz CPU with 512 MB of RAM (Recommended) (2 GB of RAM for Windows® Vista)
  
• Participants wishing to connect to audio using VoIP will need a fast Internet connection, a microphone and speakers (a USB headset is recommended).

For Mac Users:

• Mac OS X 10.4 (Tiger®) or newer
  
• Safari 3.0 or newer, Firefox 2.0 or newer (JavaScript™ and Java™ enabled)
  
• Cable modem, DSL or better Internet connection
  
• Power PC G4/G5 or Intel processor (512 MB of RAM or better recommended)
• Participants wishing to connect to audio using VoIP will need a fast Internet connection, a microphone and speakers (a USB headset is recommended).

I am having audio and/or video playback issues. What can I do to resolve this?

Please check that you meet the minimum requirements, including having bandwidth speed of at least 256 Kbps.

If you can't hear the audio, make sure your computer's speakers are properly connected, turned on, and not muted. Also verify that your PC's volume control is turned up (typically, this is found in the system tray in the bottom right corner of the Windows task bar or under Control Panel > Sound).

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